Shipping & Returns Policy

Last updated: September 9, 2026

Evans Organics is committed to providing clear shipping, return and refund information. Please review this policy before placing your order.

Order Processing

Orders are normally processed within 3–5 business days. Business days exclude weekends and federal holidays.

After an order ships, delivery time depends on the destination and shipping service selected or displayed during checkout. Any delivery estimate begins after the order-processing period. Carrier delays caused by weather, service interruptions or other circumstances outside our control may affect delivery.

When tracking information is available, it will be sent to the email address provided with the order.

Shipping Area

Evans Organics currently ships website orders to valid addresses within the United States.

Customers are responsible for providing a complete and accurate delivery address. Please contact us as soon as possible if an address correction is needed. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Returns

Unused and unopened physical products may be returned within 30 calendar days after delivery.

To qualify for a return, the product must be:

Unused and unopened
In its original condition and packaging
Accompanied by the order number or other proof of purchase

For health, hygiene and product-safety reasons, we cannot accept returns of opened or used teas, tinctures, extracts, oils, salves, creams, feminine-care products or other personal-care products.

Do not mail a return without contacting Evans Organics first.

Starting a Return

To request a return, email evansorganics.usa@gmail.com within 30 days after delivery. Please include:

Your name
Order number
Product being returned
Reason for the return

We will review the request and provide return instructions and the appropriate return address. Returns sent without prior authorization may not be accepted.

Customers are responsible for return-postage costs for ordinary returns. Original shipping charges are nonrefundable.

Damaged, Defective or Incorrect Orders

Please inspect your order after delivery. If an item arrives damaged or defective, or if you receive the wrong item, contact evansorganics.usa@gmail.com within seven calendar days after delivery.

Include your order number, a description of the problem and clear photographs of the product and packaging when applicable. Evans Organics will review the information and arrange an appropriate replacement, refund or other resolution. Evans Organics is responsible for approved replacement or return-shipping costs when the original order was damaged, defective or incorrect.

Live Plants

Please contact Evans Organics promptly if a live plant arrives damaged or in an unacceptable condition. Report the problem within seven calendar days after delivery and include the order number and clear photographs of the plant and packaging.

Because live plants are affected by shipping conditions, weather and care after delivery, they are not eligible for ordinary returns. Evans Organics will review reported delivery problems and work with the customer to arrange a suitable replacement or other appropriate resolution.

Downloadable Products

Downloadable books, guides and other digital products are final sale and cannot be returned after purchase or delivery. If you experience a missing file, damaged file or download-access problem, contact evansorganics.usa@gmail.com so we can help restore access or provide a working replacement.

Refund Processing

After an approved return is received, Evans Organics will inspect it and notify the customer of the refund decision within five business days.

Approved refunds will be issued to the original payment method within 10 business days after approval. Banks and payment providers may require additional time to post the refund.

If more than 15 business days have passed since Evans Organics approved your refund, please contact evansorganics.usa@gmail.com.

Questions

For questions about shipping, returns, replacements or refunds, contact:

Evans Organics
Email: evansorganics.usa@gmail.com
Website: https://www.evansorganics.net